• SSE to Participate in Field Service USA 2017
    Posted: 2/3/2017
    SSE will participate as a partner with WBR (Worldwide Business Research) in their April 2017 Conference in Palm Springs at the JW Marriott. This industry-wide event has established itself as one of the premier gatherings for service managers and executives and fits well with the strategic direction of SSE.
  • Formation of the (OCF) Open Connectivity Foundation
    Posted: 4/8/2016
    Major companies in the Internet of Things set aside their differences recently to work together toward a single standard for all IoT gear. The group they formed, the Open Connectivity Foundation, could have the critical mass to make all embedded devices in homes and enterprises talk to each other.
    Read More »
  • Tom Voirin Gains New Position
    Tom Voirin Gains New Position

    Posted: 11/17/2014
    SSE Board Member Tom Voirin has become Director of Infrastructure Program Management with the IT Infrastructure & Operations organization at Philips.
    Read More »
  • Joint Service Symposium a Success
    Posted: 5/22/2014
    Excellent presentations and productive discussions were highlights of the May meetings.
    Read More »
  • One Foot on the Boat, One Foot on the Dock
    One Foot on the Boat, One Foot on the Dock

    James "Alex" Alexander, Ed.D.


    Posted: 1/18/2014
    by James "Alex" Alexander, Ed.D.

    As a leader of a services organization, you may find yourself with one foot on the dock and one foot on the boat much more often than you'd like. As you work to steer your services organization ahead to accomplish your goals, you may feel a constant current tugging you back to support the different objectives of the product side of the house. One foot stretched to deliver profitable services projects, the other foot extended (nonbillable, of course) supporting product sales or putting out customer fires.
    Read More »
  • Donna Brasky Becomes Director of Communication
    Donna Brasky Becomes Director of Communication

    Donna Brasky


    Posted: 12/6/2013
    SSE announces the appointment of Donna Brasky as Director of Communications for the Society of Service Executives.

    This new position will enable SSE to develop and manage programs specifically designed to bring focused communication to both members and potential members.


    Read More »
  • Developing a Vertical Market Strategy
    Developing a Vertical Market  Strategy

    William K. Pollock


    Posted: 11/14/2013
    "Understanding the Unique Service Needs & Requirements of Individual Customer Services and Organizing to Meet Them" by William K. Pollock of Strategies for Growth.

    Today's requirements for high technology service and support are evolving quickly for a number of reasons including the high intensity of services marketing and vendor competition, and the increasingly global nature of services delivery. However, to be fully prepared to address the total needs of a vertically-defined marketplace, it remains imperative for services providers to also understand the unique services needs and requirements, preferences and expectations; operating characteristics; and decision-making and purchasing patterns of customers in each of the key segments that it serves.

    Read More »
  • SSE Welcomes John Casto to Advisory Board
    SSE Welcomes John Casto to Advisory Board

    Posted: 7/17/2012
    John Casto,Vice President of Customer Support Services at Stiles Machinery, Grand Rapids, MI, has joined the SSE Advisory Board
    Read More »
  • Hahn Consulting enters into a partnership agreement with SSE
    Hahn Consulting enters into a partnership agreement with SSE

    Posted: 4/9/2012
    Hahn Consulting is well-known in the services industry and we are pleased to announce this new partnership with their organization.
    Read More »
  • SSE Welcomes The Service Council as a New Partner
    SSE Welcomes The Service Council as a New Partner

    Posted: 3/20/2012
    This new partnership will bring a variety of offerings from The Service Council to SSE members, beginning with the Smarter Services Executive Symposium to be held at the Intercontinental Hotel in Chicago on May 1 and 2, 2012.

    SSE members will be able to participate in this conference at a significant discount!

    Please see the Events Page of this site for more information and registration.
  • WMS Industries Corporate Event a Success
    WMS Industries Corporate Event a Success

    Posted: 2/24/2012
    The latest Corporate Event was held at WMS Industries, Inc., and the facilities, presentations, and discussions were exemplary.

    Click "Read More" for full details and slide presentations.
    Read More »
  • New partnership announced between SSE and Omega Management Group Corp.!
    New partnership announced between SSE and Omega Management Group Corp.!

    Walt Gasparovic greets Bill Bradley of Omega


    Posted: 2/12/2012
    A new partnership was announced at the WMS Corporate Event between SSE and Omega Management Group Corp.


    Read More »
  • SSE Group Discussion on Linked In!
    Posted: 9/23/2011
    SSE is now available on Linked In and the discussions are energetic and strategic.

    Come join these conversations by clicking on "membership" and selecting the Linked In logo.
  • SSE Membership Now Includes Three Free Corporate Events!
    Posted: 9/22/2011
    The Society for Service Executives will sponsor three Corporate Events annually at major corporations to provide its members with strategic presentations from top industry executives. This is in addition to the SSE Annual Conference and provides an opportunity to see other service organizations and the products they support. These one-day Corporate Events will be held in various locations and will be free to SSE members. If you are not a member of SSE, join today!
  • Spring Conference Hits Higher Mark
    Spring Conference Hits Higher Mark

    Northern Illinois University Conference Center


    Posted: 5/9/2011
    Last Fall's SSE conference was successful, and the second conference, held on May 3,4, 2011, created an even greater sense of the future of service and the opportunities and challenges facing service professionals. Those who attended were struck by the knowledge of the presenters, their current positions in industry, and their years of experience. As one attendee commented, "There is a lot of power in this room!"
    Read More »

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