Sponsors

Ken Cook Co. is a single-source provider of product information and training programs for manufacturers and businesses. We develop clear, concise information for your customers, dealers and service organizations. Our approach is flexible. We can provide an entire program or individual projects as you need them.

Our services include concept formation and design, technical writing, illustrating and translating, as well as web development, e-commerce applications, customized programming, printing and CD, DVD and video replication.

Go to www.kencook.com

Earley Information Science helps organizations harness the value of one of their most important assets - information. We improve enterprise information agility to drive digital commerce innovation, increase revenue, and enhance customer experience with a strong information architecture and management foundation. E&A helps make information more findable, valuable and useable - thereby helping organizations improve operational efficiency and effectiveness. E&A has over 20 years of experience in working with Fortune 1000 organizations globally across many industries, including manufacturing, retail, financial services, healthcare, life sciences, the public sector, and professional services.

Go to www.earley.com

Pristine's flagship platform, EyeSight, powers secure and scalable audio/video streaming for video collaboration and remote support in life sciences, manufacturing environments, field services and healthcare (HIPAA compliant). With on-demand expertise from off-site specialists, Pristine's clients are reducing costs and driving ROI through case pre-screening and guided service workflows. EyeSight is available across every platform: Mac, PC, iPhone, iPad, Android, as well as on smart glasses like Google Glass, Epson and Vuzix for hands-free video calls.

More information can be found at on Pristine's website (www.pristine.io), Pristine's blog (www.pristine.io/blog), and by following @PristineIO on Twitter (www.twitter.com/pristineio). 

Go to www.pristine.io

 Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support.

Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.

Contact us for more information on how we can help you improve your service and support operations. Visit www.servicestrategies.com, email us directly at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.

Go to www.servicestrategies.com

TeamSupport empowers organizations to increase customer satisfaction, reduce support costs, and grow their business faster with customer support software built for customer-facing support. With a focus on collaboration and managing customers rather than tickets, TeamSupport helps B2B organizations improve efficiency while increasing customer retention. A robust customer database, including proprietary Customer Distress Index, allows deeper understanding of customers, while collaboration, automation, and native integrations improve efficiency. Led by an exceptional team who understands the importance of customer service excellence, TeamSupport enables proactive customer support for happier, longer customer relationships.

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